Hi, I'm Kevin Duncan!

Product Manager

What I am all about.

I am from Scotland and have a passion for digital transformation whilst delivering rich user experiences that ensure consistent & sustainable commercial success by aligning business goals with measurable, meaningful changes in customer behaviours.

Most recently, I have worked for Capgemini, a global leader in consulting, technology services and digital transformation. Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.

Currently I am the Agile Product Manager working alongside HMRC delivering the Making Tax Digital programme. Making Tax Digital is a key part of the government’s plans to make it easier for individuals and businesses to get their tax right and keep on top of their affairs. HMRC’s ambition is to become one of the most digitally advanced tax administrations in the world. Making Tax Digital is making fundamental changes to the way the UK tax system works

Throughout 2020 I worked on a number of projects within the Digital Tax Platform for HMRC and, most importantly delivered the digital products that enabled the Eat Out to Help Out Scheme. The scheme was part of a number of initiatives launched by the UK Government as part of the COVID response programme to support businesses and the UK Public through an unprecedented global pandemic.

The scheme delivered a discount on meals purchased and consumed within registered outlets and was administered via retrospective payments directly into the bank accounts of large and small businesses. To enable this, a full suite of customer facing tools were developed within record time - registration, claims and a public portal to search for participating outlets. A first for HMRC!

During 2019, I worked for Arnold Clark, Europe's number 1 independently owned family-run car dealer as a Product Owner within their Digital Product Development Department. I specifically delivered the launch of the new customer app that was developed across both iOS and Android platforms. The main focus was to research and develop mobile and wireless tools give Arnold Clark's customers control over every interaction with the company, while creating new ways to communicate with them, and form the basis to explore new, as yet unknown, business models.

Prior to that, I worked for Heineken for over 15 years. From 2012 I worked within the UK B2B E-Commerce team in a variety of roles and in 2017 I progressed to the pan-European B2B E-Commerce function. Since 2017, I have worked in a number of Product Owner/Product Analyst roles across Europe embracing & reinforcing our agile methodologies as a new way of working within the Heineken business.

My Expertise

Professional Drive

Striving for tangible results through personal development. Failing fast, failing forward. Not afraid to test & learn.

Commercial Awareness

Quickly adapting to new sectors and methods to deliver results from day one and beyond in both established and growing markets.

Agile Advocate

Introducing & embedding agile principles to new markets and teams. Coaching, mentoring & problem solving during the agile journey.

Customer Voice

Strive to be the voice of the customer at all development stages. Design driven development and persona development to deliver quality experiences.

My Skills

Agile Methodologies
Agile Product Development
Customer Centric Design
Communication Skills
Team Leadership

My Technical Skills

Microsoft Office Packages
SAP Hybris
Adobe Photoshop
Adobe Illustrator
Adobe After Effects
Adobe Premiere Pro

Work Experience

2020 - Present

Product Manager


United Kingdom, Edinburgh

2019 - 2020

Product Owner

Arnold Clark

United Kingdom, Glasgow

2018 - 2019

Product Owner

Heineken Digital Commerce Europe

United Kingdom, London

2017 - 2018

Product Analyst

Heineken Digital Commerce Europe

Italy, Milan

2014 - 2017

Digital Commerce Analyst/Product Owner

Heineken UK

United Kingdom, Edinburgh

My Interests


I proactively learn and costantly drive for personal development through reading industry whitepapers and new methodologies to bring into my working practices.


Keeping fit and maintaining myself is paramount to both mental & physical well being. Hill-walking, gym, swimming, etc are all part of my week.


I love being in the kitchen. Focal point of my house and where I am at my happiest. Italian Cooking in particular! Buon Appetito!


Phone Number
+44 (0) 7891 163404